FAQs

Watermouth Castle FAQs

Yes! Check out our rules on bringing your dog here.

Yes - if you need to go back to the car during your visit, simply ask at reception. You will be given a hand stamp or wristband to enable re-entry within your timeslot allocation.

Yes! All ages are welcome and there's something for everyone - from the museum and tea rooms to the beautiful grounds and amazing views of the stunning North Devon coastline... plus all the rides - these are most suitable for children aged 2 to 13. Our play areas are both challenging and exciting too - we just ask that children are supervised at all times.

Yes we certainly do, please use promo code "Emergency20" when booking online and then present your Blue Light code as evidence at the admission desk. Failure to produce your Blue Light card will result in the remainder of the price being charged on the day.

Please note - the owner of the Blue Light card needs to be present on the day.

Yes. We have our own car park which is free. Vehicles are left at your own risk.

Wheelchair users go free! And yes, you can enjoy a special route for wheelchair users. Although not all of the site is accessible due to the natural topology, a portion of the Castle and gardens is accessible to wheelchair users - all our pathways are tarmac, but some are steep in places and it is recommended that you are accompanied by someone willing and able to help in these areas.

Tickets are only valid for the date they were issued.

Please complete the form on our contact page if you'd like to provide feedback.

All children under the age of 18 must be supervised at all times whilst on-site at the Castle

We have two cafes and picnic areas on the site.

We understand that things can go wrong from time to time and do our very best to resolve matters fully on the day. If this hasn't gone to plan, please email us with your complaint to info@watermouthcastle.com FAO The Manager, within 12 weeks of your visit. Our management team will review your complaint and will be in touch within 7 days to resolve this for you.

For more complex complaints, we may need a little more time to fully investigate and resolve matters for you, we will endeavor to resolve promptly and will always keep you up to date.

Please provide your name, booking reference number, email address and mobile number as part of your email.